01 Who this policy covers
This Privacy Policy applies to the Svastikk mobile application, our WhatsApp Business account, and any related services (together, the “Services”) operated by Gavigan Technology Pvt Ltd (“Svastikk”, “we”, “us”). It applies to the business customers, their staff, delivery drivers, and sales representatives who use the Services.
By using the Services or messaging us on WhatsApp, you agree to the collection and use of information as described here.
02 Information we collect
We collect only the information needed to take orders, arrange deliveries, and support your account.
| Category | Examples |
|---|---|
| Contact & identity | Name, business/store name, WhatsApp phone number, email address |
| Business details | GST/registration details, store address, distributor mapping |
| Order information | Products ordered, quantities, order history, invoices, payment status |
| Delivery information | Delivery address, and where you share it, location used to route deliveries |
| Messages & media | The text, voice notes, and images you send us on WhatsApp or in the app |
| Device & usage | App version, device type, and basic diagnostic/log data |
We do not collect payment card numbers directly — payments, where applicable, are handled by our payment or banking partners.
03 WhatsApp & messaging data
Svastikk communicates with customers through the WhatsApp Business Platform, provided by Meta. When you message us, or we message you:
- We receive your WhatsApp display name and phone number and the content of your messages, including any voice notes or product photos you send.
- We use this to understand your order, confirm items, send order and delivery updates, and provide support.
- Some messages, voice notes, and images may be processed by automated and AI systems to recognise the products you are asking for and to route your request to the right team.
Your use of WhatsApp is also governed by Meta's own WhatsApp Privacy Policy. We do not control how WhatsApp itself handles your data.
04 How we use your information
- To receive, confirm, and process your orders.
- To plan and carry out deliveries and keep you updated on their status.
- To respond to your questions and provide customer support.
- To send you service messages such as order confirmations, invoices, and delivery notifications.
- To operate, maintain, secure, and improve the Services.
- To meet our legal, tax, and accounting obligations.
We do not sell your personal information, and we do not use your WhatsApp messages for unrelated advertising.
06 How long we keep it
We keep your information for as long as your account is active and as long as needed to provide the Services. Order and invoice records may be kept longer where required for tax, accounting, or legal reasons. When information is no longer needed, we delete or anonymise it.
07 How we protect it
We use technical and organisational safeguards — including encryption in transit, access controls, and restricted staff access — to protect your information. No system is completely secure, but we work to protect your data and to respond promptly if an issue arises.
08 Your rights & choices
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may:
- Request a copy of the personal information we hold about you.
- Ask us to correct information that is inaccurate or out of date.
- Ask us to delete your information, where we are not required to keep it.
- Stop receiving WhatsApp messages from us by replying STOP or asking us to remove your number.
To exercise any of these, contact us using the details below. We may need to verify your identity first.
09 Children's privacy
The Services are intended for businesses and their authorised staff. They are not directed to children, and we do not knowingly collect personal information from anyone under 18.
10 Changes to this policy
We may update this policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you through the app or WhatsApp. Continued use of the Services after an update means you accept the revised policy.
11 How to reach us
If you have questions about this policy or your information, contact us: